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This page explains how money moves through Taack — what patrons pay at checkout, what organizers receive, and when payouts arrive.

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Processing fees

Ticket typeFee
Free ticketsNo fee
Paid tickets7% of the ticket total plus $1.80 TTD per order
The fee applies once per checkout order, not per individual ticket.

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Who pays the fee

When creating a paid ticket, organizers choose one of three fee structures:

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Absorb fee

Patrons pay the listed ticket price. The full processing fee is deducted from the organizer’s revenue. Example: A 100TTDticketwithabsorbfee→patronpays100 TTD ticket with absorb fee → patron pays 100, organizer receives $100 minus the fee.

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Split 50/50

The processing fee is split evenly between the organizer and the patron. Example: On a $100 TTD ticket, half the percentage fee and half the flat fee are added to the patron’s checkout total; the other half comes from organizer revenue.

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Pass-on fee

Patrons pay the listed price plus the full processing fee at checkout. Example: A 100TTDticketwithpass−onfee→patronpays100 TTD ticket with pass-on fee → patron pays 100 plus the full 7% + $1.80 TTD fee.
Free events never incur fees — useful for RSVP-only gatherings, community events, or guest-list management without payment.

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Supported currencies

Organizers can price tickets in:
  • TTD — Trinidad and Tobago dollars
  • JMD — Jamaican dollars
  • USD — US dollars
The first ticket on an event sets the currency for all ticket types on that event. Patrons buying JMD or USD tickets see a TTD equivalent at checkout for reference. Organizer payouts are processed in TTD, with foreign currency sales converted at Taack’s exchange rates.

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Payment processing

Taack uses First Atlantic Commerce through PowerTranz for secure card processing, including 3D Secure authentication. Accepted cards include:
  • Visa credit
  • Mastercard
  • Visa Debit (popular for local Caribbean payments)
Patrons can save cards to their account for faster future checkout.

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Checkout flow

  1. Patron selects tickets and proceeds to checkout
  2. Taack creates a pending purchase with a time limit
  3. Patron enters or selects a payment method
  4. Card is tokenized and authenticated (3DS when required)
  5. Payment is captured and tickets are issued
  6. For request-only tickets, payment is authorized but captured only after organizer approval
If checkout expires before payment completes, the patron must start again.

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Organizer payouts

Online card sales accumulate as online earnings on each event. After the event ends:
  1. Eligible earnings are batched into a payout
  2. Funds transfer to the organizer’s verified bank account
  3. Payouts typically arrive within three business days
Payout amount = ticket revenue − organizer’s share of processing fees − organizer’s share of the flat fee. Manual sales (cash or bank transfer recorded in the dashboard) are not included in payouts — the organizer already collected those funds directly.

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Refunds and transfers

Per Taack’s Terms of Service and Merchant Agreement:
  • Refunds are handled by the event organizer, except when an event is cancelled
  • Organizers may offer coupons or alternative arrangements
  • Ticket transfers are supported on the platform — patrons can transfer tickets to someone else when the feature is available
Contact the event organizer for refund requests on a specific event.