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This page explains how money moves through Taack — what patrons pay at checkout, what organisers receive, and when payouts arrive.

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Processing fees

The fee applies once per checkout order, not per individual ticket.

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Who pays the fee

When creating a paid ticket, organisers choose one of three fee structures:

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Absorb fees

Patrons pay the listed ticket price. The full processing fee is deducted from the organiser’s revenue. Example: A $100 TTD ticket with absorb fees → patron pays $100, organiser receives $100 minus the fee.

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Split 50/50

The processing fee is split evenly between the organiser and the patron. Example: On a $100 TTD ticket, half the percentage fee and half the flat fee are added to the patron’s checkout total; the other half comes from organiser revenue.

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Pass on fees

Patrons pay the listed price plus the full processing fee at checkout. Example: A $100 TTD ticket with pass on fees → patron pays $100 plus the full 7% + $1.80 TTD fee.
Free events never incur fees, so they’re a good fit for RSVPs and guest-list management.

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Discounted orders

An event’s discount code takes a fixed amount off the ticket subtotal in the order currency. Taack recalculates percentage fees on the reduced ticket prices and keeps the ticket’s Absorb fees, Split 50/50, or Pass on fees setting. The flat order fee still applies when a balance remains. If the discount reduces the ticket subtotal to zero, there are no processing fees and no card entry. A discount cannot exceed the ticket subtotal. Patrons can use one code per order. Codes cannot be used with payment plans.

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Add-ons

Add-ons such as merch follow the same fee rules as tickets: 7% of the add-on price, plus the flat fee once per order. An order with tickets and add-ons pays one flat fee. An add-on bought later from My Tickets is a separate order with its own flat fee. Each add-on uses the fee structure of the event’s paid tickets when the organiser creates it. Discount codes don’t apply to add-ons, and add-ons can’t go on a payment plan.

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Payment plans

Tickets bought on a payment plan cost the patron exactly the same as paying in full — the ticket’s fee structure applies once and is spread across the payments. Organiser payouts are also identical to a pay-in-full sale; Taack absorbs the extra per-transaction costs of splitting a payment. If a plan is cancelled under a refund policy, processing fees are non-refundable and the refund reaches the patron’s original card within 5–10 business days.

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Supported currencies

Organisers can price tickets in:
  • TTD — Trinidad and Tobago dollars
  • JMD — Jamaican dollars
  • USD — US dollars
The first ticket on an event sets the currency for all ticket types on that event. Patrons buying JMD or USD tickets see a TTD equivalent at checkout for reference. Organiser payouts are processed in TTD, with foreign currency sales converted at Taack’s exchange rates.

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Payment processing

Taack uses First Atlantic Commerce through PowerTranz for secure card processing, including 3D Secure authentication. Taack accepts Visa Debits, Visa, and Mastercard. Visa Debit is supported for Caribbean payments where credit cards are less common. Patrons can save cards to their account for faster future checkout.

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Checkout flow

  1. Patron selects tickets and proceeds to checkout
  2. Taack creates a pending purchase with a time limit
  3. Patron applies a discount code if available, then enters or selects a payment method if a balance remains
  4. For card payments, the card is tokenized and authenticated (3DS when required)
  5. For orders without approval, payment is captured and tickets are issued
  6. For request-only tickets, payment is authorized but captured only after organiser approval
Orders with a zero total do not require card entry or card processing. If checkout expires before payment completes, the patron must start again.

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Organiser payouts

Online card sales accumulate as online earnings on each event. After the event ends:
  1. Eligible earnings are batched into a payout
  2. Funds transfer to the organiser’s verified bank account
  3. The dashboard shows an estimated payout date around three days after the event ends; bank receipt is not guaranteed by that date
Payout amount = ticket and add-on revenue after discounts − organiser’s share of processing fees − organiser’s share of the flat fee. Payout totals also include payments already collected on Active and Past due payment plans, after the applicable fee share. Unpaid future installments are excluded. See Payment plans for details. Manual sales (cash or bank transfer recorded in the dashboard) are not included in payouts — the organiser already collected those funds directly.

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Refunds and transfers

Per Taack’s Terms of Service and Merchant Agreement:
  • Refunds are handled by the event organiser, except when an event is cancelled
  • Organisers may offer coupons or alternative arrangements
  • Ticket transfers are supported on the platform — patrons can transfer tickets to someone else when the feature is available
Contact the event organiser for refund requests on a specific event.