Payment plans

Payment plans let patrons split the cost of a ticket: they pay a deposit at checkout and the remaining balance in scheduled payments before your event. You choose the deposit size, how many payments follow, and what happens if a payment is missed. A few things to know up front:

• A plan costs the patron the same as paying in full. There’s no surcharge and no interest.
• Your payout doesn’t change. You receive the same amount whether a patron pays in full or completes a plan.
• Taack issues tickets and QR codes only after the final payment. Until then, the patron’s spot is held but they can’t check in.

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Enable a payment plan on a ticket

You set up payment plans per ticket type. There’s no event-wide switch, so you can offer a plan on some ticket types and not others.

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What patrons experience

On your event page, plan-enabled tickets show a Split into … payments banner with the deposit needed to reserve today. When a patron selects one, they choose between paying in full and the payment plan, with the full schedule shown before they commit. At checkout they:

1. Review the schedule: the deposit today, then each payment with its due date
2. Accept the payment plan terms
3. Pay the deposit

Taack holds their spot immediately and takes the quantity out of your ticket inventory. Tickets and QR codes arrive only after the final payment. The patron makes each remaining payment. Taack doesn’t charge them automatically. Taack emails them a reminder 7 days before each due date, again on the day, and once more if the payment goes past due. They pay from My Tickets or from the link in any reminder email, and they can pay the remaining balance early at any time.

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Track plans in the Payment Plans tab

Once a plan-enabled ticket has activity, your event hub shows a Payment Plans tab with four stat cards for plans still in progress: Active plans, Past due, Collected, and Outstanding. The table below lists each plan with the patron, ticket, quantity, Paid / Total progress, Next due payment, and status: An amber Schedule conflict badge appears if you moved your event date and the plan’s remaining payments can no longer finish in time. See Changing your event date.

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Cancel a plan

Active and past-due plans have a Cancel button. Cancelling returns the reserved tickets to inventory and processes any refund the ticket’s missed-payment policy requires. This can’t be undone, so Taack asks you to confirm with Cancel plan.

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Missed payments and the grace period

When a patron misses a payment, their plan becomes Past due and the grace period starts. Taack emails them the amount owed and the date they must pay by. Paying within the grace period puts the plan back to Active with no penalty. If the grace period expires, your If a payment is missed setting decides what happens: The grace period never runs past your event’s start, so a payment missed close to the event gets a shorter window.

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Payment plans on approval events

Plans work with request approval, with one difference: only the deposit goes through approval.

• At checkout, Taack authorizes the deposit but doesn’t charge it. In your Requests queue, plan requests carry a Payment plan badge showing the Deposit and Total plan amounts, with payment status Authorized.
• Approve captures the deposit and starts the plan. Taack sets the payment dates at that moment, so a slow approval never creates a plan that’s already overdue. If needed, Taack reduces the number of remaining payments and keeps the total the same.
• Deny releases the reserved tickets. Taack hasn’t charged anything, so there’s nothing to refund.
• The patron makes later plan payments directly. They never return to your approval queue.

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Changing your event date

If you move your event, the When you save panel in the event editor tells you how many payment plans are in progress. On save:

• Unpaid due dates shift with the new date. Amounts and payments already made never change.
• Affected patrons get an Updated payment schedule email showing the new dates.
• If the new date is too soon for a plan’s remaining payments to finish in time, that plan gets the Schedule conflict badge in your Payment Plans tab. Taack never cancels these plans automatically. To fix it, move the event later or cancel the plan.

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Fees, payouts, and refunds

• The plan total always equals the pay-in-full total, including whatever fee structure the ticket uses. Taack spreads the fee across the payments.
• Your payout is the same as if the patron had paid in full. Taack absorbs the extra per-transaction costs of splitting a payment.
• When a policy refunds a patron, processing fees are non-refundable. The refund reaches the patron’s original card within 5 to 10 business days. Taack handles refunds automatically, so you don’t need to do anything.

Track deposit and installment progress from the event’s Payment Plans tab (Collected and Outstanding). Completed plan payments count toward your event’s Online Earnings and eventual payout.

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Emails patrons receive

Taack sends patrons on a plan these emails: The final payment’s confirmation is the regular ticket email with QR codes and wallet passes.

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Tips and common questions

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Next steps

• Tickets and pricing for the rest of the ticket editor
• Manage requests for approval workflows with plan deposits
• Check in guests for event day, once plans are complete
• Fees and payments to see how money moves on Taack