Payment plans

Payment plans let patrons split the cost of a ticket: they pay a deposit at checkout and the remaining balance in scheduled payments before your event. You choose the deposit size, how many payments follow, and what happens if a payment is missed. A few things to know up front:

• A plan costs the patron exactly the same as paying in full — no surcharge, no interest.
• Your payout doesn’t change. You receive the same amount whether a patron pays in full or completes a plan.
• Tickets and QR codes are issued only after the final payment. Until then, the patron’s spot is reserved but they can’t check in.

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Enable a payment plan on a ticket

Payment plans are configured per ticket type — there’s no event-wide switch. You can enable a plan on some ticket types and not others.

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What patrons experience

On your event page, plan-enabled tickets show a Split into … payments banner with the deposit needed to reserve today. When a patron selects one, they choose between paying in full and the payment plan, with the full schedule shown before they commit. At checkout they:

1. Review the schedule — deposit today, then each payment with its due date
2. Accept the payment plan terms
3. Pay the deposit

Their spot is reserved immediately (the quantity comes out of your ticket inventory), but tickets and QR codes only arrive after the final payment. Remaining payments are made by the patron, not charged automatically. Taack emails them a reminder 7 days before each due date, again on the day, and once more if the payment goes past due. They pay from My Tickets or from the link in any reminder email, and they can pay the remaining balance early at any time.

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Track plans in the Payment Plans tab

Once a plan-enabled ticket has activity, your event hub shows a Payment Plans tab with four stat cards — Active plans, Past due, Collected, and Outstanding — covering plans still in progress. The table below lists each plan with the patron, ticket, quantity, Paid / Total progress, Next due payment, and status: An amber Schedule conflict badge appears if you’ve moved your event date somewhere the plan’s remaining payments can no longer finish in time — see Changing your event date.

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Cancel a plan

Active and past-due plans have a Cancel button. Cancelling releases the reserved tickets back into inventory and processes any refund owed under the ticket’s missed-payment policy. This can’t be undone, so Taack asks you to confirm with Cancel plan.

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Missed payments and the grace period

When a patron misses a payment, their plan becomes Past due and the grace period starts. They’re emailed with the amount owed and the date they must pay by. Paying within the grace period puts the plan back to Active with no penalty. If the grace period expires, your If a payment is missed setting decides what happens: The grace period never extends past your event’s start — a payment missed close to the event gets a shortened window.

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Payment plans on approval events

Plans work with request approval, with one difference: only the deposit goes through approval.

• At checkout, the patron’s deposit is authorized but not charged. In your Requests queue, plan requests carry a Payment plan badge showing the Deposit and Total plan amounts, with payment status Authorized.
• Approve captures the deposit and starts the plan. Payment dates are finalized at that moment, so a slow approval never creates a plan that’s already overdue — if needed, Taack reduces the number of remaining payments while keeping the total identical.
• Deny releases the reserved tickets. Nothing was charged, so there’s nothing to refund.
• Later plan payments are charged when the patron pays — they never re-enter your approval queue.

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Changing your event date

If you move your event, the When you save panel in the event editor tells you how many payment plans are in progress. On save:

• Unpaid due dates shift with the new date. Amounts and payments already made never change.
• Affected patrons get an Updated payment schedule email showing the new dates.
• If the new date is too soon for a plan’s remaining payments to finish in time, that plan gets the Schedule conflict badge in your Payment Plans tab. Taack never auto-cancels these — move the event later or cancel the plan to resolve it.

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Fees, payouts, and refunds

• The plan total always equals the pay-in-full total, including whatever fee structure the ticket uses — the fee is spread across the payments.
• Your payout is the same as if the patron had paid in full. Taack absorbs the extra per-transaction costs of splitting a payment.
• When a policy refunds a patron, processing fees are non-refundable and refunds arrive on the patron’s original card within 5–10 business days. Refunds are handled by Taack automatically — you don’t need to do anything.

Track deposit and installment progress from the event’s Payment Plans tab (Collected and Outstanding). Completed plan payments count toward your event’s Online Earnings and eventual payout.

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Emails patrons receive

Taack keeps plan participants informed automatically: The final payment’s confirmation is the regular ticket email with QR codes and wallet passes.

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Tips and common questions

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Next steps

• Tickets and pricing — the rest of the ticket editor
• Manage requests — approval workflows with plan deposits
• Check in guests — door day after plans are completed
• Fees and payments — how money moves on Taack