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On event day, use Taack to check in patrons as they arrive. Each confirmed ticket has a unique QR code. Scanning it marks the patron as checked in and updates attendance in real time.
Patrons on a payment plan only receive tickets and QR codes after their final payment. Until the plan is Completed, their spot is reserved but they can’t be checked in.

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Start scanning

Open your event and go to the Overview tab. Click Scan tickets to open the Choose Scanning Method dialog, then pick the method that suits your setup.

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Scan with Web

1

Open the scanner

On the event Overview tab, click Scan tickets, then choose Scan with Web.
2

Allow camera access

Your browser asks for camera permission. Allow access to scan QR codes from patron phones or printed tickets.
3

Scan tickets

Point the camera at the patron’s QR code. Taack checks the patron in as soon as the code scans. The scanner flashes green, amber, or red.
The scanner shows a live Checked in count. It also has a searchable guest list. A second scan of the same code is ignored for about 2 seconds. Because you’re signed in as the organiser, the web scanner doesn’t require an event code.

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Scan with Mobile App

The Taack scanner app is for door staff who aren’t signed in to the full dashboard. Staff download the iOS or Android scanner app, then use a 6-digit event code to access your event. Download Taack Scanner from the App Store for iPhone or Google Play for Android.
1

Generate an event code

On the event Overview tab, click Scan tickets, then choose Scan with Mobile App. Taack generates a six-digit event code for this event.
2

Share the code with staff

Give the code to your door team.
3

Staff enter the code and their name

Each person opens the scanner app and enters the six-digit code. The app then asks for their name so you know who checked in each patron. Staff don’t need an account or sign-in.
4

Scan tickets

The app opens a camera scanner. Each scan shows the ticket holder and a Check In button, or Already Checked In if the ticket was used.
5

Use the guest list

Staff can open the guest list to search for a patron by name and check them in by hand. Use this when a patron doesn’t have their QR code.
6

End the session

Tap Stop Scanning when the shift ends.

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Transferred tickets

The guest list and scanner show the current ticket holder. A Transferred badge identifies a ticket held by someone other than the original purchaser. Search the guest list using either name, then select the guest to see the purchaser details where shown. A Transfer pending ticket can’t be checked in by scanning or by hand. Ask the recipient to claim it or the sender to cancel the pending transfer. After a claim, scan the recipient’s current QR code; the sender’s old copy no longer works. See Manage ticket transfers for transfer settings and how to help patrons.

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Hand out add-ons

If you sell add-ons, both scanners show Add-ons to collect after each scan. It lists everything the patron holds for the event, such as “Event T-shirt · Size: M”. Hand over each item and select Mark collected. Staff can use Undo within two minutes on the same device. The list also appears when a ticket is already checked in, so patrons can collect items later in the night. In the guest list, a patron’s add-ons appear in their row after a hand check-in. Select a patron who’s already checked in to see what they still have to collect. Collections update live across every scanner on the event.

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Tips for smooth check-in

Test the scanner with a ticket from your own account before doors open. Confirm the camera works and that test scans appear in your event data.
For large events, give several staff the mobile app instead of sharing one web browser session. Several phones can scan the same event at once using the same code.
If a patron’s phone is dead, use the guest list search in the mobile app to find their name and check them in by hand.

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Next steps