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Some events need you to approve patrons before their ticket is confirmed — whether for capacity control, guest-list curation, or VIP access. Taack handles this through ticket requests.

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When requests are created

A patron submits a request instead of an immediate purchase when:
  • Attendance requires approval is enabled on the event, or
  • A specific ticket type is marked as Request only
The patron completes checkout (or submits their details for free events), and the sale enters a requested state. They see the ticket under Pending in My Tickets until you act on it.

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Review requests

You can review requests from two places:
LocationScope
Dashboard → Ticket RequestsAll pending requests across your committee’s events
Event → Requests tabRequests for a single event only
Each request shows the requester’s name, ticket type, quantity, and any custom question responses they submitted at checkout.

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Approve or deny

1

Open the request

Click a pending request to see full details.
2

Approve

Click Approve to confirm the patron’s ticket.
  • For paid tickets, approving triggers payment capture on the patron’s saved card
  • For free tickets, the ticket is confirmed immediately
  • The patron receives confirmation and the ticket moves from Pending to Upcoming in their account
3

Deny

Click Deny to decline the request. The patron is notified and no charge is captured for paid requests that were still pending.
For paid request-only tickets, the patron’s card is authorized at checkout but not charged until you approve. Denied requests do not result in a charge.

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Team members and requests

Committee members and admins assigned to an event can also review requests from their limited dashboard at /c/requests. This helps distribute guest-list management across your team without giving everyone full organizer access.

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Tips for approval workflows

Enable Attendance requires approval at the event level when every ticket type needs review. Use Request only on individual ticket types when only certain tiers (like VIP or comp lists) need approval.
Check Ticket Requests regularly as your event approaches — patrons waiting on approval may follow up if they don’t hear back quickly.

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Next steps