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Some events need your approval before Taack confirms a patron’s ticket. Taack calls these ticket requests.

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When patrons submit requests

A patron submits a request instead of an immediate purchase when:
  • Attendance requires approval is enabled on the event, or
  • A specific ticket type has Request only turned on
The patron completes checkout (or submits their details for free events), and the sale enters a requested state. They see the ticket under Pending in their wallet until you act on it.

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Review requests

You can review requests from two places: The Requests sidebar item shows a count badge whenever something is waiting on you. Each request shows the requester’s name, ticket type, quantity, and any custom question responses they submitted at checkout.

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Approve or deny

1

Open the request

Click a pending request to see full details.
2

Approve

Click Approve to confirm the patron’s ticket.
  • For paid tickets, approving charges the patron’s saved card.
  • For free tickets, Taack confirms the ticket immediately.
  • The patron receives confirmation and the ticket moves from Pending to Upcoming in their account.
3

Deny

Click Deny to decline the request. Taack notifies the patron. For a paid request that was still pending, Taack doesn’t charge the card.
For paid request-only tickets, Taack authorizes the patron’s card at checkout but doesn’t charge it until you approve. If you deny the request, Taack doesn’t charge the card.

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Payment plan requests

If a patron started a request on a payment plan, it carries a Payment plan badge showing the Deposit and Total plan amounts, with payment status Authorized.
  • Approve charges only the deposit and starts the plan. Taack sets the payment dates at that moment.
  • Deny releases the reserved tickets. Taack hasn’t charged anything.
  • The patron’s later plan payments never come back through your approval queue.

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Team members and requests

Committee Members and Admins assigned to an event can also review requests from their dashboard. This lets your team share guest-list work without giving everyone full organizer access.

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Tips for approval workflows

Enable Attendance requires approval at the event level when every ticket type needs review. Use Request only on individual ticket types when only certain tiers, like VIP or comp lists, need approval.
Check Requests often as your event gets closer. Patrons waiting on approval may contact you if they don’t hear back.

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Next steps