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Some events need you to approve patrons before their ticket is confirmed. Taack calls these ticket requests.

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When requests are created

A patron submits a request instead of an immediate purchase when:
  • Attendance requires approval is enabled on the event, or
  • A specific ticket type is marked as Request only
The patron completes checkout (or submits their details for free events), and the sale enters a requested state. They see the ticket under Pending in their wallet until you act on it.

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Review requests

You can review requests from two places: The Requests sidebar item shows a count badge whenever something is waiting on you. Each request shows the requester’s name, ticket type, quantity, and any custom question responses they submitted at checkout.

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Approve or deny

1

Open the request

Click a pending request to see full details.
2

Approve

Click Approve to confirm the patron’s ticket.
  • For paid tickets, approving triggers payment capture on the patron’s saved card.
  • For free tickets, the ticket is confirmed immediately.
  • The patron receives confirmation and the ticket moves from Pending to Upcoming in their account.
3

Deny

Click Deny to decline the request. The patron is notified and no charge is captured for paid requests that were still pending.
For paid request-only tickets, the patron’s card is authorized at checkout but not charged until you approve. Denied requests do not result in a charge.

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Payment plan requests

If a request was started on a payment plan, it carries a Payment plan badge showing the Deposit and Total plan amounts, with payment status Authorized.
  • Approve charges only the deposit and starts the plan. The payment schedule is finalized at that moment.
  • Deny releases the reserved tickets — nothing was charged.
  • The patron’s later plan payments never come back through your approval queue.

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Team members and requests

Committee Members and Admins assigned to an event can also review requests from their dashboard. This helps distribute guest-list management across your team without giving everyone full organizer access.

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Tips for approval workflows

Enable Attendance requires approval at the event level when every ticket type needs review. Use Request only on individual ticket types when only certain tiers — like VIP or comp lists — need approval.
Keep an eye on Requests as your event approaches. Patrons waiting on approval may follow up if they don’t hear back quickly.

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Next steps