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Taack pays out your online ticket revenue to a connected local bank account after your event ends. This guide covers setting up payouts, completing verification, and when to expect your money.

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How payouts work

  1. Patrons buy tickets online through Taack’s card processing, which runs through First Atlantic Commerce and PowerTranz. Taack accepts Visa, Mastercard, and Visa Debit.
  2. Sales add up as online earnings on your event. Online earnings are ticket revenue minus your share of processing fees.
  3. After the event ends, Taack sends eligible earnings to your verified bank account.
  4. The dashboard estimates payout issuance around three days after the event ends. The expected date is an estimate; it does not confirm when your bank will receive the money.
  5. Taack pays out in TTD. For JMD and USD sales, Taack records a TTD equivalent at the time of purchase and pays out that TTD amount.
Your dashboard tracks manual sales recorded as Cash or Bank transfer, but Taack does not pay them out. You already collected that money yourself. Collected deposits and installments on Active and Past due payment plans count toward the event’s earnings and payout totals, after your share of fees. Unpaid future installments do not. To track collected and outstanding amounts, open the event and choose More, then Payment Plans. Tickets are still issued only after the patron pays in full.

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Connect your bank account

1

Open Payouts

Go to Payouts in the dashboard sidebar.
2

Add your bank account

Click to add a new account and fill in the form:
  • Business name: use your personal name if you don’t have a business account
  • Choose your bank: select from the supported banks list
  • Account number
  • Confirm account number
  • Transit number: required only for Scotiabank accounts
3

Upload verification documents

Upload a bank statement or screenshot, plus a form of ID (driver’s license, passport, or other government-issued ID). Taack reviews these to comply with payment regulations.
4

Wait for verification

Your account status shows Pending, Verified, or Rejected. Taack emails you as verification moves along.If Taack rejects your documents, review the feedback and submit corrected ones.
You can skip bank setup during onboarding and return to Payouts at any time. You won’t receive online earnings until Taack verifies your account.

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Supported banks

Taack supports major Caribbean banks, including:
  • Scotiabank
  • First Citizens Bank
  • Republic Bank
  • RBC Royal Bank
  • CIBC First Caribbean
  • JMMB Bank Trinidad and Tobago
  • Bank of Baroda
  • Citibank

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View earnings and payout history

Open Payouts to see three totals, all in TTD: Event cards are grouped under On the way and Paid. Each card shows the event, payout amount, revenue, and fees. Unpaid cards show an expected date. This is an estimate, not confirmation that a bank transfer has started. Click a card to open Payout. Under How your payout adds up, check Gross earnings, Manual sales you collected, Fees & deductions, and Paid to your bank. Manual sales are excluded because you collected that money yourself. The details also show bank verification information. On each event’s Overview tab, Online Earnings shows how much that event has earned from card sales after fees.

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Fee impact on payouts

Your payout reflects the fee structure you chose per ticket:
  • Absorb fees: your payout is ticket revenue minus the full merchant fee share
  • Split 50/50 or Pass on fees: your payout reflects only your portion of fees
Discount codes reduce ticket prices and the related percentage fees. Your earnings reflect the discounted sale. An order reduced to zero has no payout or processing fees.

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Next steps