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Your Taack account stores your patron profile, saved cards, and ticket history. This guide covers the settings you’ll use most often as a ticket buyer.

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Access your account

Sign in, then open the menu under your avatar in the top right. From there you can reach:

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Edit your profile

Go to Edit Profile to update:
  • First and last name
  • Phone number
  • Date of birth
  • Gender
  • Profile image
Keep your details current — organizers may use this information for check-in and event communications.

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Payment methods

Under Payment Methods, you can:
  • Add a new credit or debit card
  • View saved cards on file
  • Remove cards you no longer use
Taack processes payments through First Atlantic Commerce (PowerTranz) with 3D Secure authentication. Both Visa credit and Visa Debit cards work for Caribbean payments. Your saved cards appear at checkout so you don’t have to re-enter details for every purchase.
Never share your card details or Taack login with anyone. Taack staff will never ask for your password.

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Save tickets bought as a guest

To save guest tickets, use an account whose verified primary email matches the email you entered at checkout. Adding that address as an unverified secondary email is not enough. On the checkout confirmation, click Continue with email under Save your tickets to Taack. Create a free account or sign in, then complete any email verification. Taack adds eligible tickets when you open My Tickets. If you’re signed in with a different email, click Switch account on the save screen. See Save guest tickets to your account for the full procedure.

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Organizer and patron accounts

The same email can be both an organizer and a patron. If you host events through the dashboard and buy tickets to other events, you’ll have an organizer side (your dashboard) and a ticket-buyer side (your profile) — both under one login. Switch between them from the menu.

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Get help

If you have trouble with a purchase, a pending request, or a missing ticket:
  1. Check My Tickets — upcoming, past, and pending tabs
  2. Search your email for confirmation or receipt messages
  3. Contact the event organizer directly through their committee page
  4. Email Taack support at hey@taack.app

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Next steps