Open My Tickets
Sign in, then open My Tickets from the top navigation or from the menu under your avatar (top right). Your tickets are organised into three tabs:View a ticket
Click an event to open your ticket detail page. You’ll see:- Event name, date, and location
- Ticket type and quantity
- A QR code for check-in at the door
- An Add to Apple Wallet option for supported tickets
Add to your wallet
For supported events, open an individual ticket and tap Add to Apple Wallet. Your pass includes the event details and QR code — handy when you don’t have signal at the venue.Your add-ons
If you bought add-ons, such as merch, open the event in My Tickets to see Your add-ons. Each item shows To collect or Collected. To collect an item, show your ticket QR code at the event. Door staff scan it and hand over your add-ons. If you bought paid add-ons, you can’t cancel your RSVP or free ticket for that event yourself. Contact the organiser instead.Buy add-ons later
If the event sells add-ons and you hold a ticket, click Buy add-ons under Your add-ons. Choose your items and options, then click Continue to checkout to pay. You’ll get a receipt by email. The organiser’s limit per person includes what you’ve already bought, so some add-ons may not appear once you reach it.Save guest tickets to your account
Use the same email address you entered at checkout. Your account’s primary email must be verified and match that purchase email.1
Open the save prompt
On your checkout confirmation, find Save your tickets to Taack and click Continue with email. You can also open the save link in your receipt email. If you booked on an organiser’s website, this opens Taack in a new tab.
2
Create an account or sign in
Click Create free account, or Sign in if you already have one. Your checkout email is filled in. Complete the email verification when prompted.If you’re signed in with a different email, click Switch account and use your checkout email.
3
Find your tickets
Taack opens My Tickets and adds eligible guest tickets automatically. You can then view your tickets, add supported passes to Apple Wallet, or transfer tickets when the event allows it.
Organiser instructions
When available, Next Steps in the event’s ticket list shows instructions and buttons from the organiser. You may also receive them in confirmation emails or see them after paying a plan deposit. For approval-required events, the organiser may show these instructions on the checkout confirmation before approving a request without a payment plan. Payment-plan requests show them only after approval captures the deposit. Your ticket remains pending until the organiser approves it.Pending requests
If you requested tickets on an approval-required event, they appear under Pending with a Pending approval badge until the organiser acts.- Approved — your ticket moves to Upcoming and you’re charged if it was a paid ticket
- Denied — the request is removed and no charge is made for paid requests
Calendar reminders
Taack can send calendar updates and event reminders by email — including a reminder the day before and an hour before the event starts. Make sure your email address is correct in your profile.Transfer tickets
Open an individual ticket and click Transfer this ticket to send it to another person by email. Transfers are free and depend on the event’s settings. While a transfer is pending, nobody can use that ticket at the door. After the recipient claims it, your old QR code and wallet pass no longer work for admission. See Transfer a ticket for sending, claiming, resending, and cancelling transfers.Refund policies vary by event. Taack’s Terms of Service note that refunds are handled by the event organiser except when an event is cancelled.
Next steps
- Your account — update your profile and payment methods
- Find and buy tickets — purchase tickets for another event