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After you buy or request tickets, manage them from My Tickets in your Taack account.

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Open My Tickets

Sign in, then open My Tickets from the top navigation or from the menu under your avatar (top right). Your tickets are organized into three tabs:

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View a ticket

Click an event to open your ticket detail page. You’ll see:
  • Event name, date, and location
  • Ticket type and quantity
  • A QR code for check-in at the door
  • An Add to Apple Wallet option for supported tickets
Show the QR code on your phone when you arrive. Door staff scan it to check you in.

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Add to your wallet

For supported events, open an individual ticket and tap Add to Apple Wallet. Your pass includes the event details and QR code — handy when you don’t have signal at the venue.

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Save guest tickets to your account

Use the same email address you entered at checkout. Your account’s primary email must be verified and match that purchase email.
1

Open the save prompt

On your checkout confirmation, find Save your tickets to Taack and click Continue with email. You can also open the save link in your receipt email. If you booked on an organizer’s website, this opens Taack in a new tab.
2

Create an account or sign in

Click Create free account, or Sign in if you already have one. Your checkout email is filled in. Complete the email verification when prompted.If you’re signed in with a different email, click Switch account and use your checkout email.
3

Find your tickets

Taack opens My Tickets and adds eligible guest tickets automatically. You can then view your tickets, add supported passes to Apple Wallet, or transfer tickets when the event allows it.
Tickets awaiting organizer approval appear after approval. If a ticket is still missing, check the email on your account and contact Taack support.

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Organizer instructions

When available, Next Steps in the event’s ticket list shows instructions and buttons from the organizer. You may also receive them in confirmation emails or see them after paying a plan deposit. For approval-required events, the organizer may show these instructions on the checkout confirmation before approving a request without a payment plan. Payment-plan requests show them only after approval captures the deposit. Your ticket remains pending until the organizer approves it.

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Pending requests

If you requested tickets on an approval-required event, they appear under Pending with a Pending approval badge until the organizer acts.
  • Approved — your ticket moves to Upcoming and you’re charged if it was a paid ticket
  • Denied — the request is removed and no charge is made for paid requests
Check your email for status updates as well.

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Calendar reminders

Taack can send calendar updates and event reminders by email — including a reminder the day before and an hour before the event starts. Make sure your email address is correct in your profile.

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Transfer tickets

Open an individual ticket and click Transfer this ticket to send it to another person by email. Transfers are free and depend on the event’s settings. While a transfer is pending, nobody can use that ticket at the door. After the recipient claims it, your old QR code and wallet pass no longer work for admission. See Transfer a ticket for sending, claiming, resending, and cancelling transfers.
Refund policies vary by event. Taack’s Terms of Service note that refunds are handled by the event organizer except when an event is cancelled.

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Next steps