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Tickets are how patrons access your event. This guide covers creating ticket types, setting prices, choosing who pays processing fees, and organizing tickets into groups.

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Create a ticket type

1

Open the Tickets tab

From your event hub, select the Tickets tab and click Create ticket.
2

Choose free or paid

  • Free tickets — no processing fees for you or the patron
  • Paid tickets — priced in TTD, JMD, or USD
3

Set the price and currency

Choose your currency:
CurrencyNotes
TTDTrinidad and Tobago dollars
JMDJamaican dollars — patrons also see a TTD equivalent at checkout
USDUS dollars
The first ticket you create locks the event to that currency. All other ticket types on the same event must use the same currency.
4

Choose a fee structure

For paid tickets, select who covers the processing fee (7% + $1.80 TTD per order):
  • Absorb fee — patrons pay the listed price; the fee is deducted from your revenue
  • Split 50/50 — you and the patron each pay half
  • Pass-on fee — patrons pay the listed price plus the full fee at checkout
5

Set quantity and sale window

  • Quantity — total tickets available for this type
  • Sale schedule — when sales open and close
  • Ticket limits — minimum and maximum tickets a single patron can buy
6

Configure optional settings

  • Hide when sold out — remove the ticket from the page once quantity reaches zero
  • Request only — require organizer approval before the sale is confirmed (works with or without event-level approval)

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Duplicate a ticket

If you need a similar ticket type with a different price or quantity, use Duplicate ticket from the ticket row menu. This copies the settings so you can adjust only what changed.

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Ticket groups

For events with multiple days, sections, or tiers, use ticket groups to organize how tickets appear on the event page. Each group has:
  • A name (for example, “Day 1” or “VIP Section”)
  • An optional date label and subtitle
Enable grouping from the Tickets tab, create your groups, then assign ticket types to each group. You can enable or disable groups without deleting tickets.

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What patrons see

On the ticket selection page, patrons choose quantities for each available ticket type. They see:
  • The ticket name and price
  • Sold-out status when applicable
  • A lock icon and Requires approval to purchase message on request-only tickets
  • Max limit reached if they hit the per-patron cap
If your event team has selling enabled, patrons may also choose which team member referred them — useful for tracking attributed sales.

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Tips for pricing

Start with one or two ticket types and add more as demand becomes clear. Early bird and general admission tiers are a common pattern.
If you’re unsure about fees, Absorb fee gives patrons the cleanest checkout experience — they pay exactly the price on the page.

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Next steps