> ## Documentation Index
> Fetch the complete documentation index at: https://help.taack.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Transfer a ticket

> Send a ticket to someone else, claim a ticket sent to you, and manage pending transfers.

You can send one of your tickets to another person by email. Transferring is free. The recipient becomes the ticket holder when they claim it in Taack.

<Warning>
  As soon as you send a transfer, nobody can use that ticket at the door until the recipient claims it or you cancel the transfer. After they claim it, your old QR code, screenshots, and wallet pass no longer work for admission.
</Warning>

## Before you send

* Sign in to the Taack account that holds the ticket.
* Check that the organizer allows transfers for the event.
* Choose a ticket that hasn't been checked in. Transfers remain available until the event ends.
* If you bought through a payment plan, complete the plan first.
* Confirm the recipient's email. You can't send a ticket to your own email.

You transfer one ticket at a time. If you hold several tickets, repeat the steps for each one you want to send. The recipient can receive another ticket even if they already hold tickets for the event.

## Send a ticket

<Steps>
  <Step title="Choose your ticket">
    Open **My Tickets**, select the event, then select the individual ticket you want to send.
  </Step>

  <Step title="Enter the recipient's email">
    Click **Transfer this ticket**. Enter **Their email** and, if you want, **Add a note** of up to 140 characters. Click **Continue**.
  </Step>

  <Step title="Review and send">
    Check the ticket type, event, and email address. Click **Edit** to correct anything, or **Send ticket** to send the transfer.
  </Step>

  <Step title="Wait for the claim">
    Taack emails the recipient a claim link and sends you a confirmation. Click **Done** to return to your ticket. It shows who you're waiting on. Taack emails you when they claim it.
  </Step>
</Steps>

Once claimed, the ticket appears in the recipient's account. Your event ticket page keeps a **Transferred** record. You can't take it back after a claim. The recipient can send it to you again, or to someone else, if transfers are still allowed and the ticket remains eligible.

## Claim a ticket sent to you

<Steps>
  <Step title="Open the transfer email">
    Click **Claim your ticket** in the email from Taack.
  </Step>

  <Step title="Use the email the ticket was sent to">
    Click **Sign in to claim**. If you're new to Taack, choose **New to Taack? Create an account**, then **Create account & claim**. Complete sign-up and any email verification.

    If you see **This ticket was sent to a different email**, click **Switch account** and sign in with the recipient email. To receive it in another account, ask the sender to cancel the pending transfer and send it to that account's email.
  </Step>

  <Step title="Answer the organizer's questions">
    If the event has questions, provide your own answers and complete any required fields. The sender's answers don't come with the ticket.
  </Step>

  <Step title="Claim and open your ticket">
    Click **Claim ticket**, then **View my ticket**. Use the QR code from your own ticket for check-in. For a virtual event, **Join event** appears after the claim; access follows the event's join window.
  </Step>
</Steps>

Signing in alone doesn't complete the transfer. Finish by clicking **Claim ticket**. Each transfer link can be claimed once.

## Resend or cancel a pending transfer

Open **My Tickets**, select the event, then open the ticket waiting to be claimed.

* **Resend email** sends the same claim link again. Wait at least one hour after sending, or after your last reminder. You can send up to five reminders per transfer.
* **Cancel transfer** opens a confirmation. Click **Cancel transfer** again to take the ticket back. The recipient's claim link stops working, and your ticket's QR code becomes usable again.

If you entered the wrong email, cancel before the ticket is claimed and start a new transfer with the correct email. Resending doesn't change the recipient.

## When a transfer expires

A recipient has 14 days from when you send the ticket to claim it, or until the event ends, whichever comes first. Resending restarts the 14-day period, but never extends it beyond the event's end.

If nobody claims it in time, the ticket stays in your account and the claim link stops working. If the event hasn't ended and the ticket is still eligible, you can send a new transfer. An expired or cancelled transfer doesn't refund the purchase.

## QR codes, wallets, and virtual access

After a claim, the recipient must use their own ticket. Forwarding the sender's old QR code, screenshot, or wallet pass won't work. A pass may remain visible in the sender's wallet even though it no longer admits anyone.

For virtual events, access moves to the recipient when they claim. The sender keeps access if they still hold another eligible ticket for that event. While the transfer is pending, the sender's existing virtual access remains available; the recipient gets access after claiming.

## Refunds after a transfer

A transfer doesn't change who paid. If an order is refunded, the money returns to the original purchaser's original payment method. Taack doesn't pay the recipient or handle money exchanged privately between patrons.

A whole-order refund invalidates all tickets on that order, including tickets already transferred. Pending claim links close too. Taack emails affected current holders or recipients waiting to claim. Contact the organizer about refund requests; see the [Refund Policy](https://taack.app/refund-policy).

## Troubleshooting

| What you see | What to do |
| - | - |
| No **Transfer this ticket** option | Check whether transfers are disabled, the ticket is already checked in, the event has ended, or your payment plan is incomplete. |
| Recipient hasn't received the email | Confirm the email and ask them to check spam. Use **Resend email** after the one-hour wait. Cancel and send again if the address is wrong. |
| **This link has expired** | Ask the sender to start a new transfer if the ticket is still eligible. |
| A cancelled or unavailable claim link | Check with the sender. They may have cancelled it, the event may have ended, or the order may have been refunded. |
| **This ticket has already been claimed** | If you claimed it, open **My Tickets**. Reopening the email doesn't create another ticket. |
| Your old QR code is rejected | If you sent a transfer, have the recipient claim it or cancel it while pending. After a claim, only the recipient's current ticket works. |

For help with a transfer you can't resolve, [contact Taack](https://taack.app/contact).

## Related guides

* [Manage your tickets](/patrons/manage-your-tickets)
* [Your account](/patrons/your-account)


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