> ## Documentation Index
> Fetch the complete documentation index at: https://help.taack.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Check in guests

> Scan ticket QR codes at the door using the web scanner or Taack mobile app.

On event day, use Taack to check in patrons as they arrive. Each confirmed ticket has a unique QR code — scanning it marks the patron as checked in and tracks attendance in real time.

<Info>
  Patrons on a [payment plan](/organizers/payment-plans) only receive tickets and QR codes after their final payment. Until the plan is **Completed**, their spot is reserved but they can't be checked in.
</Info>

## Start scanning

Open your event and go to the **Overview** tab. Click **Scan tickets** to open the **Choose Scanning Method** dialog, then pick the method that suits your setup.

| Method                   | Best for                                                                             |
| ------------------------ | ------------------------------------------------------------------------------------ |
| **Scan with Web**        | Quick setup from a laptop or tablet — no app install needed                          |
| **Scan with Mobile App** | Door staff with phones — share a 6-digit code so staff can scan without a full login |

## Scan with Web

<Steps>
  <Step title="Open the scanner">
    On the event **Overview** tab, click **Scan tickets**, then choose **Scan with Web**.
  </Step>

  <Step title="Allow camera access">
    Your browser will ask for camera permission. Grant access to scan QR codes from patron phones or printed tickets.
  </Step>

  <Step title="Scan tickets">
    Point the camera at the patron's QR code. Each scan shows the ticket holder's name and a **Check In** button. If the ticket was already scanned, it reads **Already Checked In**.
  </Step>
</Steps>

Because you're signed in as the organizer, the web scanner doesn't require an event code.

## Scan with Mobile App

The Taack scanner app is designed for door staff who aren't logged into the full dashboard. Staff download the iOS or Android scanner app, then use a 6-digit event code to access your event.

<Steps>
  <Step title="Generate an event code">
    On the event **Overview** tab, click **Scan tickets**, then choose **Scan with Mobile App**. Taack generates a six-digit event code for this event.
  </Step>

  <Step title="Share the code with staff">
    Give the code to your door team.
  </Step>

  <Step title="Staff enter the code and their name">
    Each person opens the scanner app and enters the six-digit code. The app then asks for their name so you know who checked in each patron. No account or sign-in is required.
  </Step>

  <Step title="Scan tickets">
    The app opens a camera scanner. Each scan shows the ticket holder and a **Check In** button, or **Already Checked In** if the ticket was used.
  </Step>

  <Step title="Use the guest list">
    Staff can open the guest list to search for a patron by name and check them in manually — useful when a patron doesn't have their QR code handy.
  </Step>

  <Step title="End the session">
    Tap **Stop Scanning** when the shift ends.
  </Step>
</Steps>

## Tips for smooth check-in

<Tip>
  Test the scanner with a ticket from your own account before doors open. Confirm the camera works and that test scans appear in your event data.
</Tip>

<Tip>
  For large events, assign multiple staff with the mobile app rather than sharing one web browser session. Several phones can scan the same event at once using the same code.
</Tip>

<Tip>
  If a patron's phone is dead, use the guest list search in the mobile app to find their name and check them in manually.
</Tip>

## Next steps

* [Sales](/organizers/sales) — cross-reference attendance with sales records
* [Create an event](/organizers/create-an-event) — set up your next event