> ## Documentation Index > Fetch the complete documentation index at: https://help.taack.app/llms.txt > Use this file to discover all available pages before exploring further. # Add-ons > Sell merch and extras alongside your tickets, track who bought what, and hand items out at the door. Add-ons let you sell merch and extras with your tickets: T-shirts, drink vouchers, parking passes, or anything else patrons collect at the event. Patrons add them to a ticket order at checkout, or buy them later from **My Tickets**. Your door staff hand them out from the web scanner or the Taack Scanner app. Each add-on can have a photo, a price, a stock count, and options such as size or colour, each with its own stock. > [!NOTE] > > Add-ons are collected at the event. Taack doesn't ship items. Patrons need a ticket for the event to buy an add-on. ## Who can manage add-ons The event creator and the organisation's owners and admins can create, edit, and track add-ons. Team members with the **Member** role can't. ## Create an add-on **1. Open Add-ons** Select **Events** in the sidebar and open your event. Click **More**, then **Add-ons**. You can also click **Create add-ons** on the **Tickets** tab. **2. Start a new add-on** Click **Create an add-on** for your first one, or **New add-on** if you already have some. **3. Name and describe it** Enter a **Name**, such as Event T-shirt. Add an optional **Description** and **Photo**. Patrons see the photo on the event page and at checkout. **4. Set the stock** Under **Stock**, choose **Limited** and enter how many you have. Choose **∞ Unlimited** for items that never run out, such as drink vouchers. Unlimited add-ons never sell out, but Taack still counts how many you've sold. **5. Set the price and limit** Enter the **Price**. Add-ons use your event's ticket currency: TTD, JMD, or USD. You can set the price to 0 for a free extra. **Max per person** caps how many of this add-on one patron can hold. The default is 10. The limit counts everything the patron has bought for the event, not just one order. **6. Add options if you need them** Turn on **Offer options** to sell variations such as sizes or colours. Enter an optional **Option name**, such as Size or Colour. Then enter each **Option** with its own stock. Click **Add option** for more. Patrons, door staff, and emails show the option with its name, for example "Size: M". **7. Show it and save** Leave **Show on the event page** on to start selling straight away. Click **Create add-on**. > [!TIP] > > Create your tickets before your add-ons. An add-on takes its currency from your tickets when you create it, so an event without tickets defaults to TTD. ## How fees work on add-ons Add-ons follow the same fee rules as tickets: **7%** of the add-on price, plus the **\$1.80 TTD** flat fee once per order. * An order with tickets and add-ons pays one flat fee, not two. * An add-on bought later from **My Tickets** is its own order, so it pays its own flat fee. You don't choose a fee option for each add-on. Taack copies the setting from your paid tickets when you create the add-on: | Your paid tickets use | The add-on uses | | - | - | | **Absorb fees** on any ticket | **Absorb fees** | | **Split 50/50** on any ticket, and none absorb | **Split 50/50** | | **Pass on fees** only | **Pass on fees** | | No paid tickets | **Absorb fees** | See [Fees and payments](https://help.taack.app/reference/fees.md) for how each option affects what you receive. ## Manage your add-ons Each add-on on the **Add-ons** tab shows its price, stock left, units sold, and units collected. Add-ons with options also list each option's stock and sales. A bar shows stock left and turns orange when an option is running low. Use the **...** menu on an add-on to: * **Edit** its details, price, stock, or options * **Hide** it from patrons, or **Show** it again * **Delete** it To change the order patrons see, drag an add-on by its grip. You can also focus the grip and use the arrow keys. ### What you can change after sales start * **Price** changes apply to new orders only. Patrons who already bought keep the price they paid. * **Stock** can't go below the number already sold or held in open checkouts. * You can't remove an option that has sales. Once you add options, you can't turn them off. * If you've already sold an add-on without options, you can't add options to it. * To switch from **∞ Unlimited** back to **Limited**, the stock must be at least the number sold. ### Hide or delete an add-on **Hide** removes an add-on from the event page and from **My Tickets**. Patrons who already bought it can still collect it. You can only **Delete** an add-on that nobody has bought and that isn't in an open checkout. Otherwise, hide it instead. ## What patrons see When an event sells add-ons, the ticket page shows an **Add-ons** section below the tickets, marked **Optional**. Tabs at the top, such as **Tickets** and **Add-ons**, jump between the two sections. * Patrons pick a ticket first. Until then, the page asks them to **Choose a ticket first, then add these to your order**. * They choose an option, such as a size, then use **+** and **-** to set the quantity. * Sold-out options can't be selected. **Max limit reached** appears when a patron hits your limit. * At the review step, patrons who skipped add-ons see **Add to your order** and can add them before paying. Add-ons are also available when patrons book through a Taack embed on your website. Later, any patron who holds a ticket can buy add-ons from **My Tickets**. See [Find and buy tickets](https://help.taack.app/patrons/find-and-buy-tickets.md#add-merch-and-extras) for the patron's view. ## Track add-on sales Below your add-ons, the **Add-on sales** list shows who bought what, so you can pack orders and check pickups. Each row shows the patron, add-on, option, status, and purchase date. Filter the list by add-on, or by status: | Status | Meaning | | - | - | | **To collect** | Paid for and not yet handed out | | **Collected** | Marked as handed out by your door staff | | **Refunded** | The order was refunded | Click **Export CSV** to download the filtered list. The file has one row per unit, with the buyer's name, email, and phone, the add-on and option, status, price, purchase time, and collection time. If a ticket transfer moved an add-on to someone else, the **Purchased by** column shows who paid. Add-on sales also appear in these places: * **Overview** — **Online Earnings** and the sales chart include add-on revenue. Ticket counts stay tickets only. * **Sales** — click a ticket sale to see the holder's **Add-ons**, with each item's option, status, and price. * **Requests** — a request lists any add-ons the patron chose. * **Payouts** — add-on revenue, after your share of fees, is paid out with your ticket revenue. > [!NOTE] > > The **Sales** CSV export also includes add-on purchases, one row per unit, with `addon_sale` in the `source` column. Filtering that export by ticket type leaves add-ons out. See [Sales](https://help.taack.app/organizers/sales.md#add-on-sales). ## Hand out add-ons at the door Hand out add-ons with either scanner: **Scan with Web** in the dashboard or the **Taack Scanner** mobile app. When staff scan a patron's ticket, the scanner shows **Add-ons to collect** with everything that patron holds for the event. **1. Scan the ticket** Scan the patron's QR code as usual. The add-on list appears whether the ticket is newly checked in or already checked in. Patrons can come back for their items later. **2. Hand over the item** Give the patron the item and option shown, for example "Event T-shirt · Size: M". **3. Mark it collected** Click or tap **Mark collected** for each unit you hand over. The time appears beside it. The guest list works too. After a patron is checked in by hand, their add-ons appear in their row. Select a patron who's already checked in to see their add-ons. If a staff member marks the wrong item, they can use **Undo** within two minutes, on the same device. If another device already marked the item, the scanner shows **Already collected**. Collections update live across every scanner on the event. Add-ons belong to the patron, not to one ticket. Scanning any of their tickets for the event shows all their add-ons. See [Check in guests](https://help.taack.app/organizers/check-in.md) to set up either scanner. ## Approval events On events that require approval, patrons can include add-ons with their request. Taack authorises the full amount on their card and charges it only when you approve. * **Approve** charges for the tickets and add-ons together. * **Deny** releases the add-on stock. Taack hasn't charged anything. A free ticket with a paid add-on still needs a card, so the patron goes through the standard checkout. ## Transfers, refunds, and cancellations **Transfers.** When a patron transfers a ticket, Taack asks whether to send their add-ons too. Nothing moves unless they choose it. Collected add-ons stay with the original patron. See [Manage ticket transfers](https://help.taack.app/organizers/ticket-transfers.md). **Refunds.** Refunding a whole order refunds its add-ons too. The add-ons show as **Refunded** and can't be collected. **Cancellations.** You can't cancel the free tickets of a patron who holds paid add-ons. Refund their order instead, which returns the tickets and add-ons together. Patrons with paid add-ons can't cancel their own RSVP or free ticket either; Taack asks them to contact you. ## Limits to know * Add-ons can't be sold without a ticket for the same event. * [Discount codes](https://help.taack.app/organizers/discounts.md) apply to tickets only. Add-ons keep their full price. * Add-ons can't go on a [payment plan](https://help.taack.app/organizers/payment-plans.md). If a patron adds one, the payment plan option goes away and they pay the full order at checkout. * You can't record add-ons as part of a manual sale. * Add-ons are collected at the event. There's no shipping. ## Related guides * [Tickets and pricing](https://help.taack.app/organizers/tickets-and-pricing.md) — set up the tickets your add-ons sell alongside * [Check in guests](https://help.taack.app/organizers/check-in.md) — set up the web scanner or the Taack Scanner app * [Sales](https://help.taack.app/organizers/sales.md) — review orders and earnings * [Payouts](https://help.taack.app/organizers/payouts.md) — see how add-on revenue reaches your bank This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.