> ## Documentation Index
> Fetch the complete documentation index at: https://help.taack.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Fix sign-in problems, reconnect the Taack connector, and handle incomplete results.

## Sign-in fails

If the Taack sign-in page shows an error, or you return to your AI app without being connected:

* **Use the owner's account.** Sign in with the Taack account that owns the committee. Patron accounts, and invited **Members** and **Admins**, can't connect.
* **Allow pop-ups.** Some browsers block the sign-in window. Allow pop-ups for your AI app and try again.
* **Check the server address.** It must be exactly `https://mcp.taack.app/mcp`, including `/mcp` at the end.
* **Finish the approval.** Close the sign-in page only after you approve access.

If it still fails, [reconnect](#reconnect-the-connector).

## Reconnect the connector

Reconnecting starts a fresh sign-in. Try it when the assistant says it's not authorized, when tools stop responding, or after you change your Taack password.

<Tabs>
  <Tab title="Claude">
    Go to **Settings**, then **Connectors**. Disconnect Taack, then connect it again and sign in.

    In Claude Code, run `/mcp`, select **taack**, and choose to re-authenticate. If that doesn't help, remove and re-add it:

    ```bash theme={null}
    claude mcp remove taack
    ```

    ```bash theme={null}
    claude mcp add --transport http taack https://mcp.taack.app/mcp
    ```
  </Tab>

  <Tab title="ChatGPT">
    Go to **Settings**, then **Apps**. Open Taack, disconnect it, then connect again and sign in.
  </Tab>
</Tabs>

## "No organization" error

The connector works for the owner of a committee. If the assistant reports that no organization was found, the signed-in account doesn't own a committee.

To fix it:

* **New organizer?** Sign in at [taack.app](https://taack.app) and finish onboarding to create your committee. See [Getting started](/organizers/getting-started).
* **Team Member or Admin?** The connector is limited to the committee owner. Reconnect and sign in with that account.
* **Signed in with a different email?** Reconnect and sign in with the account that owns the committee.

## An event or plan can't be found

The connector only sees events your account can manage. If the assistant can't find an event:

* Check that you're signed in as the committee owner. Ask "Which Taack account am I connected as?"
* Ask it to list your events, then pick from the list.

## Results look incomplete

Some tools return a limited number of rows, and very large totals may stop early. When the connector truncates a result, the assistant should tell you. Treat the figure as a minimum, not a complete total.

To get complete results:

* Ask about one event at a time.
* Filter by status, for example "past-due plans only".
* Ask for a specific patron by name or email.

For exact, complete figures, check **Sales** or **Payment Plans** in the dashboard.

## Totals don't match the dashboard

* **Revenue looks low.** Revenue counts fully paid tickets only. The connector reports money collected on in-progress payment plans on its own line.
* **A combined total looks wrong.** The connector never adds amounts in different currencies. If the assistant gives one total across TTD and USD, ask it to break the figures out by currency.

See [How the connector reports money](/mcp/tools#how-the-connector-reports-money).

## Still stuck?

Email [hey@taack.app](mailto:hey@taack.app) or visit [taack.app/contact](https://taack.app/contact). Tell us which AI app you use and what the assistant said.